Effective Date: 29 July 2025
Contact: info@medimeet.co.za
MediMeet is committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform and website.
1. What Information We Collect
We collect the following types of information:
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Personal Information: Name, contact details, ID/passport number, medical history (patients), HPCSA or practice number (doctors), and payment details.
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Health Information: Clinical records, diagnoses, and consultation history—collected strictly for healthcare purposes.
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Technical Data: IP address, device info, browser type, and usage data through cookies and analytics tools.
2. How We Use Your Information
Your data is used to:
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Facilitate online and in-practice medical consultations.
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Manage appointments, prescriptions, medical aid claims, and billing.
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Allow doctors to manage patient records and workflows.
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Ensure platform functionality, security, and performance.
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Communicate with users and provide support services.
3. Your Data Stays Yours
We do not sell, share, or trade your data with third parties. Your information is:
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Owned and controlled by the healthcare provider.
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Encrypted and stored securely in accordance with POPIA.
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Accessible only to authorized medical professionals or administrative staff directly involved in your care.
4. Data Protection & Compliance
MediMeet complies with:
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POPIA (Protection of Personal Information Act)
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HPCSA ethical guidelines and medical confidentiality standards
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Other relevant South African healthcare regulatory frameworks
We implement administrative, technical, and physical safeguards to protect your data.
5. Third-Party Services
MediMeet may use third-party payment processors or verification tools. These providers are contractually obligated to safeguard your data and adhere to privacy standards equivalent to our own.
6. Cookies & Analytics
We use cookies to enhance user experience and understand site usage. You can control cookie settings through your browser.
7. Your Rights
You have the right to:
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Access your personal information
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Correct or update your data
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Request deletion of your information
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Withdraw consent (where applicable)
To exercise these rights, contact us at info@medimeet.co.za.
8. Data Retention
We retain your information only as long as necessary for legitimate business or medical purposes, or as required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services implies acceptance of any changes.
10. Contact Us
For questions, concerns, or privacy-related requests, please contact:
Email: info@medimeet.co.za
Subject: Privacy Query – MediMeet